AUDIT
Know how your
phones are answered.
AI-generated test calls score how your team and auto attendants answer — transcripts, recordings, and trends across every location.
How it works
AI-generated test calls, not scripts.
Audit generates natural, varied caller scenarios — not robotic scripts — so your team gets tested the way real customers actually call.
Transcripts and recordings on every call.
Every test call is recorded, transcribed, and scored automatically. Listen to the audio, read the transcript, see the score — all in one view.
Trends across every location.
Track quality scores over time, compare performance across branches or teams, and surface the locations that need attention first.
Auto attendant testing, too.
Test your IVR and auto attendant flows — not just live agents. Audit can traverse menus, test hold behavior, and verify routing accuracy.